Frequently Asked Questions (FAQ)
We know that feeling at home starts with having all the answers. That’s why we’ve put together the most frequently asked questions about life at our dormitory!
Costs and Payments
How much is the deposit?
The deposit is equal to one monthly room fee. We do not want to deduct any amounts unnecessarily. If you have taken care of your room, the deposit is returned in full after the agreement ends.
Are there any additional costs?
No, all utility charges related to the use of water, electricity, heating and waste disposal, as well as high-speed internet and fees for access to shared spaces and their maintenance, are already included in the rent. We also provide 24/7 security and repairs of the equipment in your room that forms part of its basic furnishings. You do not incur any additional accommodation costs unless you decide to use our Additional Services. You can focus on studying and your personal development.
When and how do I make payments?
At StudentSpace, you can pay for your room monthly or upfront for the entire agreement period, whichever is more convenient for you. All payments are made online, by transfer to your dedicated bank account or through e-payments.
What is the minimum accommodation period?
You can stay in our dorm for a minimum of 5 months, meaning one semester. We encourage you to sign an agreement for a longer period, such as 9, 10 or 11 months, as this allows us to offer you a much better price.
Booking and Contracts
How can I reserve a room?
It is simple. You can do it through our website. Choose the dorm and room you want to live in and click RESERVE A ROOM. The system will ask you to pay the service fee and a deposit equal to one month’s rent. Completing these steps means entering into an agreement with us. The whole process is simple and intuitive. The second option is to make a reservation in person. Visit us and we will take care of the rest. You can also always write to us at hello@studentspace.pl, call us or contact us through social media.
Can I sign the agreement remotely?
Yes, both the reservation and the agreement signing can be completed online.
What does the agreement look like?
You sign a fixed-term accommodation agreement. The agreement is simple and clear. It includes the monthly accommodation cost as well as a description of potential situations you may encounter during your stay with us. When signing the agreement, you pay the deposit and reserve the room handover date. On site, we prepare a handover protocol and you can move into your room.
Can I terminate the agreement early?
The agreement you sign with us is a fixed-term accommodation agreement. You can compare it to a phone subscription purchased for a specific period in advance. The agreement is therefore binding for the entire accommodation period you chose, and under the law it cannot be terminated at any time. However, we understand that life situations can change, so StudentSpace may offer the possibility of early termination by mutual agreement.
Can I reserve a room next to my friend?
Sure. Write to us at hello@studentspace.pl and we will arrange the neighbour you chose.
Organizational Matters and Dorm Life
When can I move in? On which days and at what times are check-ins available?
Check in during reception opening hours: Monday to Friday, between 9:00 AM and 5:00 PM. If you need to check in at another time, contact us. We are waiting for you.
Are the rooms furnished?
Yes, all our rooms are fully furnished, equipped with household appliances and designed for studying. In every room you will find a comfortable bed, a private bathroom with a shower, a kitchenette with an induction hob, microwave, kettle and fridge-freezer, as well as a desk with an ergonomic chair and a spacious wardrobe.
Can I have guests?
Of course. At StudentSpace you can feel comfortable and at ease. For safety reasons, your guest should fill in a form and may stay in the dorm until 10:00 PM. If you want your guest to stay overnight, there is a daily fee for their stay. This amount covers the cost of additional utilities and use of shared spaces. You are also responsible for any damage caused by your guest.
Is the dorm closed at night? Can I come back at any time?
You decide what time you come back, so you can return whenever you like. Reception staff are on site 24/7, and every resident has their own key, so accessing your room will not be a problem.
Will I be able to use additional services on site?
We offer various additional services for an extra fee, such as extra room cleaning or an overnight guest stay. You can order them yourself through the Customer Portal or ask at reception. You can also borrow a vacuum cleaner at reception free of charge. You choose the cleaning option that works best for you.
Are there laundry rooms in the dorm?
Of course. Every StudentSpace dorm has a laundry room with dryers available for a reasonable fee. We have also prepared an ironing area where you can use an iron free of charge.
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